The Big Interview: Rathbones' Jayne Rogers on value over price and the short-termism 'disease'

Impact of Consumer Duty on distribution

When Consumer Duty came into force at the end of July 2023 it shook the financial services industry to the core.

Virtually all aspects of the sector needed to be reassessed through a consumer lens, ensuring all products, documents and marketing material were accessible and easy to understand. Jayne Rogers, executive chair of Rathbones Asset Management and chief distribution officer at Rathbones Group, joined the organisation shortly after the Duty came into place, which forced her to rethink the role distribution has across the business. Rathbones AM eyes Asia ex-Japan and EM fund launches with triple manager hire One thing she has implemented since joining a year and a half ago is the need t...