How can we achieve the goal of operational excellence in financial services?

Operational excellence training must be memorable for its students, and fit-for-purpose for the business where it is being introduced.

These days, what would politicians give for predictable elections, reliable opinion polls and repeatable outcomes? No one forecast the current governmental landscape in many of the world's major economies, and yet elected politicians muddle through regardless. In much the same way, executives are expected to deliver predictable, reliable and repeatable business performance, none more so than in financial services. The achievement of this nirvana, amid conflicting priorities of service improvement, cost containment and risk management, is the goal of operational excellence (OE) in our ...