Computer says no: What does rise of tech mean for financial advice?

The growth of financial services technology - 'fintech' - has changed the advice process irreversibly, but where does it leave the adviser?

The benefits of using technology in financial advice are far-reaching: by smoothing the information gathering process and automating possible recommendations, advisers can conserve their energies for the 'important bit' – managing the client relationship. But the intrusion of technology in advisers' day-to-day roles has also raised some serious questions: Has complacency crept into the advice process? Might 'shoe-horning' become commonplace? Is face-to-face advice dead, or dying? According to Mark Loosmore, executive general manager, wealth, UK, at IRESS, technology has improved the a...