Facing the challenges of TCF

IMA's latest annual asset management survey reveals conflicting industry attitudes to TCF, writes communications head Mona Patel

By December 2008, firms providing financial services must be able to demonstrate they are consistently treating their customers fairly. To do this, they must have in place systems and management information that demonstrate: l Consumers are confident TCF is central to the corporate culture of the firm they are dealing with l Products and services are marketed and targeted appropriately l Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale l Where consumers receive advice, the advice is suitable and takes ac...