Gosling's Grouse: Reinventing Mrs Miggins for investors

clock • 2 min read

In an attempt to revive the fortunes of Marks & Spencer, the new boss has identified Mrs M&S as his target customer. We know she already likes the grub on offer but she doesn't seem too fussed about the clothes and apparently isn't too keen on the in-store music, so that's going.

That is about all we know about Mrs M&S, other than the fact she was flogged PPI, which she didn't need, want or even know she had, so M&S has had to put aside compensation. In this world of customer personas, apparently there is now a Mr and Mrs Debenhams - news to me - but I am guessing there is no longer a Mr Austin Reed or a Mr and Mrs BHS. So it set me thinking, what are the equivalents in our world? The personas for Artemis investors must surely be Mr and Mrs Profit Hunter, and their children the little Profits; perhaps M&G investors have Mr and Mrs Flowers and their 'offspring'...

To continue reading this article...

Join Investment Week for free

  • Unlimited access to real-time news, analysis and opinion from the investment industry, including the Sustainable Hub covering fund news from the ESG space
  • Get ahead of regulatory and technological changes affecting fund management
  • Important and breaking news stories selected by the editors delivered straight to your inbox each day
  • Weekly members-only newsletter with exclusive opinion pieces from leading industry experts
  • Be the first to hear about our extensive events schedule and awards programmes

Join now

 

Already an Investment Week
member?

Login

More on UK

Rathbones' Carl Stick: It is time to 'put up or shut up' if you want UK growth
UK

Rathbones' Carl Stick: It is time to 'put up or shut up' if you want UK growth

Many resisting change

Carl Stick
clock 06 February 2025 • 4 min read
Investors flock into US funds day after DeepSeek sell-off
UK

Investors flock into US funds day after DeepSeek sell-off

Calastone Fund Flow index

Linus Uhlig
clock 05 February 2025 • 3 min read
ONS: 'Do not think we are being complacent' on Transformed Labour Force Survey
UK

ONS: 'Do not think we are being complacent' on Transformed Labour Force Survey

Treasury Committee hearing

Linus Uhlig
clock 04 February 2025 • 3 min read
Trustpilot