A Nightmare on Regent Street? The ghost of retail past even store credit cannot bury

Retailers doomed if customer service does not improve

In August 2019, my wife and I ordered a dining room table from a fancy store in London at a not-so-insignificant cost.

As we celebrate our second Halloween since then, we still await a third table after the first two were delivered with clear defects. We have had many visits from the store's employees and even an independent assessor, yet we are still dining on a wobbly table. David Coombs: Our 'abrupt turn' on UK equities To cut a long story very short, the store keeps blaming its suppliers, completely ignoring the fact that we purchased the table from them, not the suppliers. We constantly have to chase to get updates and it feels like the store is dragging its feet. I mean, it has been more t...