Consumer Duty strengthening the 'G'

Customers front and centre

Often, regulatory pressure only seems to come after a crisis, as an afterthought to plug the leak that has capsized the boat. But what is the point of only shutting the barn door once the Woodford has bolted?

Perhaps we should welcome the impending deadline for enactment of the new Consumer Duty regulations, which the FCA aims to introduce a ‘paradigm shift' in its expectations, by positioning the consumer at the centre when investment firms create, market or sell advice on new investment products.     As the official Consumer Duty champion for The Big Exchange I often find myself coming back to the question: ‘Are we not already doing this?' FCA: 'Expect robust action' with Consumer Duty supervision Throughout my career as a fund's investor, my core belief was that I was here to safegua...