Who were the most complained-about businesses in the second half of last year?
New complaints data released by the FSA lists complaints under decumulation, life and pensions; general insurance and pure protection; and banking. The firm-specific figures are a summary of the data reported to the FSA by financial institutions, and includes only those that have reported 500 or more complaints in the six-monthly reporting period. The figures published today also include redress paid to clients. Overall, the total amount of redress paid increased from £411m in the first half of last year to some £2,250m in the second half. The Financial Ombudsman Service also publi...
To continue reading this article...
Join Investment Week for free
Signup and gain exclusive members-only insights - all free of charge!
- Unlimited access to real-time news, analysis and opinion from the investment industry, including the Sustainable Hub covering fund news from the ESG space
- Get ahead of regulatory and technological changes affecting fund management
- Important and breaking news stories selected by the editors delivered straight to your inbox each day
- Weekly members-only newsletter with exclusive opinion pieces from leading industry experts
- Be the first to hear about our extensive events schedule and awards programmes
