FOS resolves half a million complaints in 'unprecedented' year

A record year at Financial Ombudsman Service (FOS) saw 40,000 queries a week resulting in 512,167 new complaints during the past 12 months.

In its annual review for 2013/14 the said it answered 2.3 million enquiries from consumers and settled a record 518,778 disputes - more than double the number last year. Payment protection insurance (PPI) made up 78% of all cases, with the number of PPI complaints rising 6% to 399,939. Chief ombudsman Tony Boorman (pictured) said: "It's been an unprecedented twelve months for the ombudsman by anyone's standards. Complaints continued at record levels - and we resolved over half a million cases during the year. "But our work - and complaints handling in general - is about much mo...